{"id":295,"date":"2025-05-29T17:50:36","date_gmt":"2025-05-29T15:50:36","guid":{"rendered":"https:\/\/feyder.fr\/?p=295"},"modified":"2025-09-08T08:45:19","modified_gmt":"2025-09-08T06:45:19","slug":"procedure-sav-pc-portables-de-la-region","status":"publish","type":"post","link":"https:\/\/feyder.fr\/?p=295","title":{"rendered":"Proc\u00e9dure SAV PC portables de la R\u00e9gion"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"691\" src=\"https:\/\/feyder.fr\/wp-content\/uploads\/2025\/05\/ordinateur_unowhy.png\" alt=\"\" class=\"wp-image-297\" srcset=\"https:\/\/feyder.fr\/wp-content\/uploads\/2025\/05\/ordinateur_unowhy.png 1024w, https:\/\/feyder.fr\/wp-content\/uploads\/2025\/05\/ordinateur_unowhy-300x202.png 300w, https:\/\/feyder.fr\/wp-content\/uploads\/2025\/05\/ordinateur_unowhy-768x518.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Etape 1 : Contact du support clients<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Condition pour contacter le SAV<\/strong> : \u00eatre \u00e9l\u00e8ve en seconde, premi\u00e8re ou terminale, ou \u00eatre enseignant.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Acc\u00e8s au SAV<\/strong> : Le support clients UnoWhy s&rsquo;effectue uniquement par \u00ab\u00a0chat\u00a0\u00bb avec un technicien du lundi au vendredi de 09h00 \u00e0 17h00.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Lien internet du support<\/strong> : <a href=\"https:\/\/iledefrance-unowhy.com\/\">https:\/\/iledefrance-unowhy.com\/<\/a><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/feyder.fr\/wp-content\/uploads\/2025\/05\/SAV_UnoWhy_qrcode.png\" alt=\"\" class=\"wp-image-302\" style=\"width:200px\" srcset=\"https:\/\/feyder.fr\/wp-content\/uploads\/2025\/05\/SAV_UnoWhy_qrcode.png 400w, https:\/\/feyder.fr\/wp-content\/uploads\/2025\/05\/SAV_UnoWhy_qrcode-300x300.png 300w, https:\/\/feyder.fr\/wp-content\/uploads\/2025\/05\/SAV_UnoWhy_qrcode-150x150.png 150w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Etape 2 : Intervention du technicien \u00e0 distance<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Dans un premier temps le technicien tente de r\u00e9soudre votre probl\u00e8me \u00e0 distance. Il vous demandera de faire des tests.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si le technicien r\u00e9soud le probl\u00e8me, la proc\u00e9dure de SAV prend fin.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si le technicien ne peut r\u00e9soudre le probl\u00e8me \u00e0 distance, dans ce cas il vous sera propos\u00e9 un retour de votre PC en atelier. Cette proc\u00e9dure est prise en charge financi\u00e8rement par la R\u00e9gion Ile de france, c&rsquo;est donc gratuit pour vous.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Il vous faudra alors communiquer votre adresse postale ainsi qu&rsquo;un num\u00e9ro de t\u00e9l\u00e9phone afin qu&rsquo;un Kit SAV vous soit envoy\u00e9 par la poste.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Etape 3 : R\u00e9ception du Kit SAV<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Le kit SAV vous sera livr\u00e9 par la poste avec Colissimo. Un num\u00e9ro de suivi vous sera envoy\u00e9 sur votre messagerie ENT afin de suivre l&rsquo;\u00e9tat d&rsquo;avancement de votre colis.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le kit SAV se compose d&rsquo;une boite cartonn\u00e9e et d&rsquo;une grande enveloppe pr\u00e9-affranchie et d\u00e9j\u00e0 compl\u00e9t\u00e9e.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Etape 4 : Retour en atelier de votre PC<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Il vous suffit de mettre votre PC portable Y13 (sans pochette ou chargeur) dans la boite cartonn\u00e9e.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Puis vous mettez la boite cartonn\u00e9e dans la grande enveloppe.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Et enfin vous d\u00e9posez le tout dans un bureau de poste.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Etape 5 : R\u00e9paration de votre PC en atelier<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Soit votre PC portable est r\u00e9parable, dans ce cas vos donn\u00e9es seront peut-\u00eatre perdues.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Soit votre PC portable n&rsquo;est pas r\u00e9parable, dans ce cas un \u00e9change standard est effectu\u00e9. Il s&rsquo;agit g\u00e9n\u00e9ralement d&rsquo;un PC portable reconditionn\u00e9. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Etape 6 : Exp\u00e9dition de votre PC au lyc\u00e9e<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Votre PC portable r\u00e9par\u00e9 ou \u00e9chang\u00e9 est envoy\u00e9 au lyc\u00e9e. A ce moment un mail vous est envoy\u00e9 sur l&rsquo;ENT.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Etape 7 : Distribution de votre PC<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Vous \u00eates \u00e9l\u00e8ve, un mail vous sera envoy\u00e9 sur votre messegerie ENT \u00e0 reception de votre PC portable et il vous sera remis directement en cours.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vous \u00eates enseignant, un mail vous sera envoy\u00e9 sur votre messagerie ENT \u00e0 r\u00e9ception de votre PC portable et il sera mis \u00e0 disposition aupr\u00e8s du secr\u00e9tariat de la Direction.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Etape 1 : Contact du support clients Etape 2 : Intervention du technicien \u00e0 distance Dans un premier temps le [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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